New research presented in this report reveals that Critical IT Events (CIE) cost the average European business millions per year.
A critical IT event occurs when a business application or infrastructure is down, or has a malfunction, resulting in a business process being halted, or users left unable to reasonably carry out tasks and transactions.
"As IT complexity grows, critical IT events are inevitable in all organizations. To limit the punitive associated costs and time wasted dealing with CIEs, it's crucial IT teams have the insight required to pinpoint the cause when an incident does occur and get services back online as quickly as possible. Effective Operational Intelligence improves both the visibility of these teams and the co-ordination between team members as well as increases their productivity. The sooner CIEs are dealt with and lessons learnt, the sooner IT staff can stop firefighting and return to delivering value."
-Bob Tarzey, analyst, Quocirca